Frequently Asked Questions

Thanks for playing Big Bang Legends! If you are experiencing problems, please check below for our Frequently Asked Questions. If you still can’t find an answer to your question, get in touch with us through support @ lightneer.com

FAQ

Q: What is Big Bang Legends?

A: It’s a casual mobile game that integrates some cool particle physics inspired content and game design, such as the full periodic table as illustrated playable characters – Atoms! The game is free to download and play for iOS and Android devices here.

Q: Where is the game available, and what devices are supported?

A: Game is under development, but it can be found soft launched on the Apple App Store in South East Asia, East Asia, Northern Europe, the Baltic countries and Slovakia on Apple App Store and Google Play Store.

Game requires iOS 8.0 or Android 4.3 or newer version. Compatible with Apple iPhone, iPad, iPod Touch and most Android devices.

Q: I’m stuck in the game and the ads not working?

A: You might have run out of ads for now or you are playing the game offline. Try restarting the game.

Q: I’ve subscribed to Learn to Play but the videos are not showing?

A: Please whitelist https://s3.eu-central-1.amazonaws.com/learntoplay.lightneer.net/ and restart the game.

Q: Game is really slow or not starting properly

A: Big Bang Legends might not be able to run on your device properly. We support iOS 8.0 devices and later as well as Android 4.3 and up.

Q: Am I really learning particle physics?

A: Yes! The game’s learning content includes basic hierarchies of particle physics, culminating in an understanding of the Periodic Table of Elements. The content has been developed together with experts from CERN.

Q: I’ve learnt some of the fundamentals about quarks, protons, neutrons and so on. How can I learn more?

A: Subscribe to the Learn to Play content to deepen your knowledge. And play more – the game has tons of learning content you can discover as you play on.

Q: I’m a teacher and would like to use your game in the classroom. Can I?

A: Please check www.bigbanglegends.com/edu for Teachers version of the game and additional resources for classroom usage.

Q: What is Lightneer? 

A: Lightneer is a Helsinki, Finland based learning game studio, a unique mix of world-class game design talent, entertainment expertise and scientific genius. Lightneer is on a mission to create great games that inspire learning.

Q: What’s the difference between learning and educational games?

A: How we see this is that learning games don’t teach anything. They enable the player to proactively learn through curiosity and progress in the game world. Learning goals are baked into the game design, and they aren’t pointed out or underlined. Traditional teaching and educational games are often used as part to teacher’s or parent’s recommendation – at school, or as homework, whereas learning games can be consumed during free time – because they are simply fun!

Q: What do you mean by stealth learning?

A: When you’re having fun and actively doing things without noticing that you’re learning – that’s what stealth, or secret learning does. In the case of Big Bang Legends, the game design itself is compelling and exciting – but as you start figuring out the rules of the game, you are already learning the rules of particle physics. Player’s goal might be to get enough quarks to unlock the next cute character, but at the same time, the player is actively figuring out the composition of an atom. Realization of this learning process and progress might not happen in the game, as it isn’t pointed out.

Q: What makes the game scientifically valid?

A: We hold ourselves accountable for the efficacy of our work. It is important for us to establish that the gameplay actually translates to real learning. We have world-class scientific advisors from Oxford and CERN that we work together with to ensure that the science in the game is correct.

We have run a qualitative assessment of the game’s learning goals by a third party, the Kokoa Agency in Finland. This assessment concluded that the game is structured in a way that is very conducive to stealth learning about basic physics concepts: “Subjects that are normally considered quite complex are made easy to approach and learn.” The evaluation reported that “Learning physics with Big Bang Legends is engaging and learning happens while the player doesn’t necessarily even realize that he or she is learning.” Finally, the evaluation also stated, “Very good quality game with diverse and challenging action puzzle gameplay and beautiful graphics.”

We will also start to run a more in-depth quantitative analysis of the game’s efficacy in the coming months with our university partners. Read more here: http://www.lightneer.com/blog/2017/03/14/evaluating-learning-big-bang-legends-first-results/

Q: How does playing Big Bang Legends improve my child’s understanding of STEM?

A: By playing the game, the child will learn the elements of the periodic table, their composition and the basic ideas of particle physics. By playing the game the player will learn about quarks, protons, neutrons and electrons, how they came to be in the big bang and how they build up all the elements of the periodic table – which in turn makes up everything in the universe. The additional Learn to Play learning content will deepen this knowledge with concepts from the Standard Model of Particle Physics that is typically thought of as difficult to learn for even adults – but that kids have repeatedly shown they can grasp just after a few playing sessions. The Learn to Play content involves several 30-second minilectures in particle physics by the Oxford professor Marcus du Sautoy. In addition, the players will learn to feel comfortable with the concepts of particle physics and a positive attitude towards the sciences in general.

Q: “We’ll teach quantum physics to 5-year-olds” – are you able to achieve this with Big Bang Legends?

A: We are seeing consistently in our playtesting that already after a forty-minute playtesting session schoolkids of various ages converse fluently about protons and neutrons and quarks and electrons. The natural engagement in the game is very strong in conveying these concepts. And like our Oxford advisor, professor Marcus du Sautoy said, while us adults think particle physics is difficult to learn, these kids don’t know that and that’s why it’s surprisingly easy for them to grasp these basic concepts.

Q: How long should they play at any one time?

A: As long as they have fun.

Q: How can playing a game on a tablet be educational?

A: The key pedagogical ideas in how we build learning games are stealth learning and self-organized learning. Every game is in fact a learning experience. In an Angry Birds game, everyone learns that the blackbird is a bomb and the blue bird splits in three. Likewise, in playing Pokémon Go, kids learn about hundreds of Pokémon. In Big Bang Legends, the entire periodic table has been rendered into collectible characters. If kids can learn by heart hundreds of Pokémon and their characteristics, the 118 elements in Dmitri Mendeleev’s Periodic Table should be easy. Self-organized learning means that the learner will encounter many learning ideas from which she will piece together a growing and deepening understanding of the topic at hand. This is the pedagogical approach we have employed in creating the additional Learn to Play content in the game.

Q: What will they know about physics after playing the game that they would not know before playing, or get from a book?

A: The players will learn to understand how the world is built from various different elements, how they differ from one another and how they are built from protons and neutrons and electrons – and eventually even more fundamental particles like quarks. The player will learn the basic vocabulary and concepts of particle physics and to be able to understand these concepts in a larger context. They will know how to differentiate beryllium from vanadium, and what’s the difference between a noble gas and an alkali metal.

Q: I have a Learn to play subscription, can I get a refund from the App Store?

In order to get a refund for your Learn to Play subscription, and since it’s billed through your Apple account in the App Store, we’d recommend you to contact Apple and request a refund through their services.
 
Many websites provide quick and effective ways to get a refund if requirements are met. Please note that we only accept refunds for active Learn to Play subscriptions. In-game currency purchases will not be refunded. 
 
You can also check iMore‘s updated guide which offers screenshots on how to do it in a simple way. Otherwise, please follow these steps to request a refund from the App Store:
1. Launch your Mail application from your home screen
2. Search for “Your receipt from Apple” regarding your Big Bang Legends subscription if it’s not immediately visible
3. Tap on the receipt for the purchase you want to be refunded (in case of subscriptions, we’d recommend the latest invoice)
4. Tap on “Report a problem” next to the purchase you want to report. You will be redirected to Apple’s problem reports page
5. Enter your Apple ID and password when requested
6. Tap on “Choose problem” and select a problem from the menu
7. Enter the details problem, then tap “Submit”
 
Apple should send you a decision about your request within a few days after submitting it.
 
If none of these steps works for you, contact us at support@lightneer.com and we can gladly help you with this matter, however, the steps mentioned above are proven to be effective and quick.
 

Q: I have a Learn to play subscription with Google Play store, how can I get a refund?

In order to get a refund for your Learn to Play subscription, and since it’s charged through your Google Play account, we’d recommend you to contact Google and request a refund through their services.
 
For requesting a refund to Google, follow these simple steps:
1. On your computer, go to https://play.google.com/store/account
2. Scroll down to “Order History” and find the order you want to refund
Note: If you don’t see the order listed, you may have bought it on a different Google Account. Find out how to switch accounts straight from Google support by clicking on this link.
3. To the right of the order, click “More”
4. Select Request a refund or Report a Problem and choose the option that describes your situation
5. Complete the form and note that you would like a refund
6. You will get a message from Google saying “Thank you for sharing your concerns”. You’ll then get an email with your refund decision. Decisions are usually given within 15 minutes, but in some cases, Google can take up to two (2) business days. 
 
Please note that we are only accepting refund requests from users who have a Learn to Play subscription. Refund requests coming from in-game currency purchases will not be considered.
 
For more information about refund timelines, please visit Google’s guide on this matter.
 
If you are having issues when contacting Google, you can send us an email to support@lightneer.com and we will gladly handle your request if it meets the criteria mentioned above.
 
Thank you very much for your loyalty and support during this time. We are looking forward to showing you all the great things coming ahead.